Privacy Policy
Your privacy matters to us. Understand how Dhalay International collects, uses, and protects your personal information across our sportswear services.
Introduction
At Dhalay International, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains the types of information we collect, how we use and protect it, and the choices you have regarding your data.
By using our website, services, or placing an order, you agree to the terms outlined here. This policy applies to all visitors, customers, and business partners interacting with Dhalay International.
Information We Collect
We collect personal and non-personal information to provide and improve our services, communicate effectively, and ensure secure transactions:
Personal Identification
Name, email, shipping/billing addresses, phone number, and payment details provided during orders
Account Information
Login credentials and account details if you create an account on our platform
Transactional Data
Order history, invoices, payment confirmations, and shipping details for all transactions
Non-Personal Data
IP addresses, browser type, device info, site usage patterns, and analytics data
Marketing Data
Preferences and subscription details for newsletters, offers, and promotional communications
How We Use Your Information
Your information is used for the following purposes:
Order Fulfillment
Process and fulfill orders including shipping, payment processing, and delivery coordination
Communication
Respond to inquiries, send order updates, and provide customer support
Service Improvement
Improve products, services, and website functionality based on usage data
Promotional Content
Send newsletters, special offers, and promotions — only if you have opted in
Legal Compliance
Comply with legal obligations and enforce our terms, conditions, and policies
Fraud Prevention
Detect and prevent fraudulent transactions, abuse, and unauthorized access
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
Legal Basis for Processing
We process personal data based on the following legal grounds:
Contract Performance
Processing data necessary to fulfill orders, provide services, and deliver products as agreed
Consent
Processing data when you provide explicit consent for newsletters, marketing, or specific communications
Legitimate Interests
For website analytics, fraud prevention, security, and improving user experience
Legal Obligations
Compliance with financial, tax, export, or other regulatory requirements applicable to our operations
Data Protection & Security
We take extensive measures to protect your personal data:
SSL/TLS Encryption
Encryption of sensitive data during transmission using industry-standard SSL/TLS protocols
Secure Storage
Secure storage systems with access controls, authentication mechanisms, and encrypted databases
Regular Audits
Security audits, software updates, and vulnerability assessments conducted on a regular basis
Restricted Access
Internal policies restricting access to personal data to authorized personnel only
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Fulfilling orders and providing contracted services
- Legal or tax compliance as required by applicable regulations
- Resolving disputes and enforcing agreements between parties
Once personal data is no longer required for any of these purposes, we securely delete or anonymize it in accordance with our data retention schedule.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and gather analytical data about website usage:
Third-Party Services
We may share your information with trusted third-party service providers for legitimate business purposes:
Payment Processors
Financial institutions and payment gateways for secure payment processing of orders
Shipping & Logistics
Shipping carriers and logistics partners for order fulfillment and delivery tracking
IT Service Providers
Website hosting, maintenance, analytics (Google Analytics), and infrastructure services
These third parties are contractually obligated to protect your data and use it solely for the purposes for which it was shared.
International Data Transfers
As we operate globally, your data may be transferred to and stored in countries outside your residence. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your personal information during international transfers.
Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal data we hold about you
Correction
Request correction or updates to your personal information
Deletion
Request removal of your personal data where applicable by law
Objection
Object to processing of your data for direct marketing purposes
Data Portability
Request your data in a structured, machine-readable format
Withdraw Consent
Withdraw consent for data processing at any time where based on consent
To exercise any of these rights, contact us at info@dhalayinternational.com. We will respond in accordance with applicable laws within the required timeframe.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
If we learn that we have collected data from a child under 13 without verified parental consent, we will delete it immediately from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page with a revised effective date.
We encourage you to review this page regularly for the latest information about how we protect your privacy.
Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Privacy & Data Protection Inquiries
Our team responds promptly during business hours to address any privacy-related questions or data requests.
